Who are we?
Filmsticks is a cutting-edge company based in the UK, China and Canada dedicated to producing and offering the highest quality film industry-grade slates and clapperboards all in one place.
We use innovative research and development practices to consistently source and curate the best products for creative content creators. As authorities in this niche, we are running a community page for all creative content creators to discuss and share ideas.
We work round the clock to provide the best value for you and ensure that the products we offer are the best you can find for your content creation, so you don't have to spend hours doing your own research.
Is it safe to shop with you?
Absolutely! We are tirelessly committed to providing a safe and secure online shopping experience so that you can shop with confidence.
Join our amazing community of content creators, film enthusiasts and film lovers alike!
- Facebook (to be launched!)
Do you provide free shipping?
Yes, we provide a free worldwide shipping! For more information please read our shipping policy.
When is my order shipped?
All orders will be shipped within 24 hours upon payment confirmation.
WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?
If you have a multi-item order, each item may be shipped from the a different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!
How long does it take to receive my package?
Typically orders with free shipping will arrive at your shipping address within 2-4 weeks, depending on the location of your country.
Help! I have not received my package.
If you do not receive your package within the estimated delivery time, please drop us an e-mail at firstname.lastname@example.org and we will investigate the matter immediately. We guarantee a 100% Refund if you do not receive your order. For more information on Refund Policy, click here.
ORDER AND REFUND
What if I am unsatisfied with my order?
We offer 100% refund back guarantee if you find any defects, sizing error, or any other issues (send us a picture). Your satisfaction is our priority and rest assured we will treat every case personally. For more information, please refer to our refund policy.
WILL I BE CHARGED FOR CUSTOMS AND TAXES?
The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
I would like to return my purchase!
CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?
Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 20% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.
The fastest way to initiate a refund is to follow the step-by-step guide in our returns center.
Typically, it takes about 5-20 Business Days for us to receive your package, inspect the item, process it into inventory, and complete your refund. Your refund will be issued back to the original payment method you selected for the purchase (i.e. Credit/Debit Card or PayPal)
If you have any further queries, please do not hesitate to drop us an e-mail at email@example.com. We are happy to help!
How long does it take to receive my refund?
Typically, it will take about 5 - 20 Business Days for you to receive your refund. Your refund will be issued back to the original payment method you selected for the purchase (i.e. Credit/Debit Card or PayPal)
Is it safe to use my credit/debit card on your site?
Yes! We understand your personal security and safety is of paramount importance. As affiliates of PayPal, we adhere to the strict electronic and physical measures to protect your devices and credit/debit card information from unauthorized access.
What forms of payment do you accept?
Currently, we accept all Credit/Debit Cards and PayPal for all orders.
I have a query or issue with my purchase.
Please use our live chat feature for fastest response. Otherwise, you can send us an email at firstname.lastname@example.org and we will respond to you within 24 hours.
Thank you for shopping with us!